Have the participant return to the MyDataHelps app and open the Google Fit configuration screen.Consult any help or documentation provided by the developer for further guidance.Confirm that the current version supports Google Fit.If the third-party app (Heart Rate Monitor in the example screenshot above) is not listed, the participant will need to connect the third-party app to Google Fit: Any app that is not listed is not connected to Google Fit. Check all of the accounts listed on this screen and confirm that both apps are connected to the same account. It is possible to configure multiple Google accounts on a single device. Google > Settings for Google apps > Google Fit > Connected apps and devices Open the Settings app on their device, then navigate to: Have the participant review their connected apps and confirm that both MyDataHelps and the third-party app are connected to the same Google account. It is possible that MyDataHelps and the third-party app are connected to different Google accounts. Unlike Apple Health, which stores data entirely on a participant’s device, Google Fit is a cloud service. It will say “No data available” if it was never synchronized with MyDataHelps Designer. This information appears directly under the data type name. Ask the participant when the data type was last shared.Confirm that the data type you are investigating is enabled.
SEE MYTRACKS HISTORICAL DATA IN GOOGLE FIT ANDROID
Note that this screen is only available in the MyDataHelps Android app. Have the participant open the Google Fit configuration screen in MyDataHelps.The troubleshooting steps below should aid in determining where the issue is occurring and how it may be resolved.Ĭheck Google Fit Configuration in MyDataHelpsĬonfirm that the participant has enabled the data type in question: Wearable > Third Party App > Google Fit > MyDataHelps App > MyDataHelps DesignerĪ misconfiguration or connection issue at any stage can prevent data from appearing in MyDataHelps Designer. Google Fit data flows through several different applications before it appears in MyDataHelps Designer: This schedule is only approximate, as Android defers and batches background work to reduce battery usage.ĭiagnosing Google Fit Sync Issues for a Participant A sync may be triggered when a Dashboard tab is loaded or refreshed, provided that MyDataHelps has not sent Google Fit data to MyDataHelps Designer recently.Ī scheduled job polls for new Google Fit data every four hours. Google Fit data is automatically sent to MyDataHelps Designer in the background and does not require the device to be unlocked. Check Google Fit Configuration in MyDataHelps.Diagnosing Google Fit Sync Issues for a Participant.
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